FAQ

We are honoured you have chosen Biró Tours to find accommodation for your holiday located next to Lake Balaton at Vonyarcvashegy, Gyenesdiás, Balatongyörök and Keszthely.

Please read the general information:

  • The guest receives the accommodation clean and when you leaves it is the responsibilty of the owner to clean.
  • For every property there is garden furniture, barbecue and parking place.
  • The kitchen (if available) is equipped with a coffee maker, refrigerator, electric or gas cooker, dishes for cooking or baking, plates, glasses, cups and cutlery etc.
  • The guest pays according to the number of nights booked in the property.
  • The price includes water, electricity, rubbish removal and bed clothes for 14 days (towels and dish cloths are not supplied).
  • In most properties it is possible to put in an extra bed (extra charge max. 10 Euros/person/night or Forints).
  • Most owners will allow pets (extra charge max 5 Euros/pet/night or Forints. Please check when booking).
  • You can find the current exchange rates on our website.
  • Breakfast can be provided in some properties at an extra charge.
  • Heating and/or air conditioning is available in some properties for an extra charge.
  • Stays of 4 nights or less may incur a surcharge (1 night 40%, 2 nights 30%, 3 nights 20% and 4 nights 10%)
  • On arrival the guests may be asked for a deposit which is returnable subject to any damages or breakages.
  • A deposit is usually required (20%). If not you will be advised. You should pay in to Biro Tours bank account which you would be advised on booking.

You can book with low risk!

You can book with low risk!
Should you have to cancel your holiday for any reason after you sent administration costs over 50,00 Euro:
-between the date of booking and 36. day before arrival: Biró Tours promises to honour your original booking and will allow you to rebook and take your holiday up to the 31st December the following year and we will discharge 50% of your transferred amount. We charge 50% of transferred amount for cancellation costs. If you do not rebook and take your holiday up to the 31st December the following year we charge 100% of deposit for cancellation costs.
-between date of arrival and 35. day before arrival: we charge 100% of transferred amount for cancellation costs.
-We charge 100% of transferred amount under 50,00 Euro for cancellation costs.
-Biro Tours requires to confirm your cancellation in writing.
-If you do not cancel in writing and/or do not arrive we will charge 100 Euro penality, wich is payable on the next day after the date of booked arrival.
-If you transfer the adminsitration costs, you accept our cancellation rules without signature as well.

  • On arrival you can occupy your accommdation from 3 pm and you will be required to leave by 10 am on your day of departure. If you have special requests please tell us on arrival.
  • You will receive the key to the accommodation from our office. You will be required to leave it at the same office on your departure.
  • On arrival guests will be shown to their chosen accommodation. The guest is then required to pay the balance in full. We can accept cash only (HUF, EUR, GBP, USD or other currency). Payment by card is not accepted.
  • We cannot reduct the holiday length after the booking.
  • We advert the number of persons by the payment. Please tell us the changes in writing before your arrival.
  • The guest must pay for any damage caused.
  • Do not hesitate to contact us for further information or with any special requests. This can be done by post, telephone or Email.
  • You are asked to contact us approximately 2-3 days before your arrival to confirm the booking arrangements.
  • In case of any disputes and if both parties cannot agree to resolve the disagreement the guest will be referred to the Zala county court.

Our aim is that our guests are satisfied.

Have a wonderful holiday!